Shipping policy
📦 Order Processing
All orders are processed within 1–3 business days.
As a small-batch brand, some items may be made or finished to order. During high demand periods or product launches, processing times may be slightly extended.
You will receive a confirmation email once your order has been shipped.
🇦🇺 Shipping Rates (Australia)
Shipping is calculated at checkout based on:
- Your location
- Package size and weight
- Selected shipping method
This ensures you receive accurate and fair shipping rates for your order.
⏱️ Delivery Timeframes
Estimated delivery times after dispatch:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
Delivery times are estimates only and may vary depending on your location and the shipping provider.
📍 Order Tracking
Tracking information will be provided via email once your order has been dispatched.
🌏 International Shipping
We currently do not offer international shipping.
⚠️ Shipping Delays
While we aim to dispatch orders promptly, Friction Forge is not responsible for delays caused by:
- Courier or postal service disruptions
- Weather events
- Customs processing (for international orders)
📦 Lost or Damaged Parcels
If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos (if applicable)
We will work with you to resolve the issue as quickly as possible.
📫 Incorrect Address
Please ensure your shipping details are correct at checkout.
Friction Forge is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
📩 Contact
For any shipping-related enquiries, please contact us at:
📧 frictionforge@gmail.com